A Draft Letter

Put a heading on the letter pointing out the subject, such as 'Request for refund of money owed' or something else appropriate.

Dear Sir/Madam,

You/your company owes me Ј*** (insert amount) for (state reason money is owed) which has been outstanding since (state date you originally paid). My telephone call/s have been ignored. The member of staff I spoke to was called Mr/Ms *** (state names/s) on (date and time).

I enclose all the relevant details (on a separate sheet). In addition to the money you owe, I expect you to reimburse me for my further losses including wasted phone call/s, my time and this letter which I am sending at a cost to yourselves of Ј20 (or appropriate currency).

Thus you now owe me:

1. The money you have failed to pay/refund - Ј***
2. The cost of the phone call/s - Ј*
3. The cost of this letter - Ј20
4. My time and inconvenience to myself (A suggestion, ask for your hourly rate multiplied by the time you have been waiting for your item since order or failed installation, etc.) - Ј**
5. Interest on this money at the rate of Ј10 per day after 14 days has elapsed since the date of this letter.

Total Due: Ј*** (1 + 2 + 3 + 4) if paid within seven days.

If this money is not received within 14 days I will sue you/your company through the small claims court.

Yours faithfully,

(Your full name and reference or account number, and address if not at the start of your letter).

Keep all correspondence until you have resolved the matter to your satisfaction.